Northern rail passengers are being offered compensation equating to up to a month's travel as full details of the company's scheme were announced today.
The scheme, which is over and above the existing Delay Repay offer and has been developed between the Department for Transport and Transport for the North, will provide compensation to Northern customers on certain specified routes where more than five percent of trains have been cancelled or seriously delayed.
David Brown, Managing Director at Northern, said: “During the past few months many of our customers have not had the quality of service they expect.
"We are really sorry for this and it is only right that those season ticket customers should be compensated for the disruption they faced."
From 12 July season ticket holders who have travelled on routes which have seen most delays and cancellations will be able to submit their claims for compensation.
Northern has set two compensation levels, recognising that some customers faced disruption to their journeys prior to the introduction of new timetables on 20 May.
Level 1 is open to those who hold season tickets and have faced significant disruption on certain specified routes between 1 April 2018 and 30 June 2018 will be able to claim compensation up to the equivalent of a month of travel.
Level 2 is open to those who hold season tickets and have faced significant disruption on certain specified routes since the timetables changed on 20 May 2018. There will be compensation to the equivalent of a week of travel.
Level 1 Routes affected include include the Lakes Line (Oxenholme to Windermere), Lancaster to Morecambe/Heysham, Preston to Barrow-in-Furness, Preston to Blackpool South, Preston to Blackpool North, Preston to Colne, Preston to Ormskirk, and Preston to Bolton.
To make a claim, customers will need to submit their claim via the Northern website by Wednesday, 19 September providing proof of travel for the relevant qualifying period.
Meanwhile TransPennine Express has announced the go live date for its additional May timetable customer compensation scheme.
Compensation is being offered to a number of customers across certain routes following disruption caused by the May timetable change with TPEs scheme set to launch on Monday 23 July 2018.
Season ticket holders that travel on specific routes will be eligible for compensation and will be able to submit their claim online through TPE’s website. Those with multi-modal and zonal tickets will also be entitled to compensation.
The train company will be offering a week’s compensation to customers whose journeys were disrupted between 20 May and 30 June 2018.