More resources are needed to help patients get to hospitals quickly within Lancaster’s rural areas, said the Chief Executive for North West Ambulance Service.
Following the Care Quality Commission (CQC) report into the service Mr Bob Williams has said the “recognition of rurality” is a constant issue for the region.
Mr Williams said: “Services and staff are under pressure because of the distance travelling with patients and getting patients to hospital.
“We have got to pick up on this and this is do with needing additional resources.”
The North West Ambulance Trust received a mixed report from the CQC’s four day inspection in August this year.
The inspection team visited 50 of the 100 ambulance stations within the trust and A&E and outpatient departments.
Overall the report said the trust provided safe and effective services which were well-led with a clear focus on quality.
Patients who met inspectors were overwhelmingly positive about the quality of their care, and inspectors saw staff treating patients with compassion, dignity and respect.
But a significant number of people who dialled 999 hung up before they got through and compared with all other trusts, NWAS was the most likely to send an ambulance rather than deal with an emergency caller by finding alternative solutions.
Mr Williams said: “This is an on-going issue within the NHS because we have a lot of poorly patients who are taken in and the majority are being admitted to hospital. We have to work to get it better and work in conjunction with other services who can help.
“But it is fantastic to receive this external endorsement and recognition of best practice as well as an understanding of the challenges we face which we will use for our improvement plans.”