Survey reveals GP service is good

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Latest news.

Results of survey published into GP services across the country show patient satisfaction levels in Lancashire remain high.

In the latest GP Patient Survey results for Lancashire, 86% of patients said their overall experience of GP services was good.

In addition, 93% of patients said they were given an appointment at a time that was convenient to them.

The independent survey is sent to over a million people across the UK twice a year and is run by Ipsos MORI on behalf of NHS England.

Jackie Forshaw, Head of Primary Care for NHS England (Lancashire), said: “We would like to thank all our patients who responded to the survey.

“Their answers help us understand what we are doing right and where improvements can be made.

“We are delighted that 86 per cent of patients said their overall experience was good which is thanks to the hard work and dedication of staff working in GP services.

“We would encourage people to respond to future surveys to wensure we continue to commission excellent care that meets the needs of patients.”

The annual survey is designed to give patients the opportunity to comment on their experience of their GP practice and covers a range of issues such as how easy or difficult it is for patients to make an appointment at their surgery, satisfaction with opening hours and the quality of care received from their GP and practice nurses.

Replies to the survey help surgeries understand where improvements are needed.

In Lancashire, 26,026 patients responded to the survey.

To view the survey visit