Give your views on ambulance service ahead of inspection

Patients and families are being asked to give their views about North West Ambulance Service ahead of a CQC inspection.

Friday, 20th May 2016, 10:12 am
Updated Friday, 20th May 2016, 12:15 pm
People are being asked to give their views about North West Ambulance Service ahead of a CQC inspection.

The views and experiences of people who have used the services will help Care Quality Commission inspectors during their inspection on May 23.

North West Ambulance Service NHS Trust serves seven million people with an operational area covering Cheshire, Cumbria, Greater Manchester Lancashire and Merseyside (including the Glossop area of Derbyshire).

People are being encouraged to contact Care Quality Commission about their experiences of the emergency service, patient transport and the NHS 111 service such as; how NWAS handles calls, how ambulance and transport staff treat people, and the out of hours service, or to say where they would like to see improvements made in the future.

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The Chief Inspector of Hospitals, Professor Sir Mike Richards, said; “Last year, NHS ambulance services received over nine million 999 calls resulting in the majority of patients being taken an emergency department or directly admitted to a specialist department such as a stroke or coronary unit. At the same time, nearly two million people could be treated at home thanks to the skills of ambulance staff.

“Ambulance services are also responsible for helping to care for over five million patient transport service journeys each year for people who need help attending non-emergency pre-planned appointments.”

“We need to make sure that ambulance services are safe, caring, responsive and well-led. This inspection will provide people with a clear picture of the quality of their local ambulance service, exposing poor or mediocre service if it exists as well as highlighting where the trust provides good and excellent services.”

“If you have recently needed to call out an ambulance in an emergency, or have experience of using the service- we would like to hear from you. This is your opportunity to tell Care Quality Commission what you think, and make a difference to NHS services in the area.”

The Care Quality Commission will publish a full report of findings later in the year and will rate the trust as either; Outstanding, Good, Requiring Improvement or Inadequate.

Patients and family members can share their experience of the trust in the following ways:


By email:    [email protected]

By letter:     CQC, Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA    

By phone:   03000 61 61 61

In person: The inspection team will speak to patients during the inspection for their views.