An apprentice working at a city centre business has beaten 600 applicants to take the overall winner and highly coveted Apprentice of the Year Award at Lancaster and Morecambe College.
Jamie Lee-Butterworth, a helpdesk apprentice at Spring Garden Street based software house Accessplanit, said he was delighted with this win.
Jamie was the company’s first apprentice, and prior to the vacancy there was a great deal of internal discussion regarding whether the role was suitable for an apprentice position. In addition to being the businesses first point of contact, the helpdesk team are also front line technical support for customers. There is an expectation that helpdesk advisors have an in-depth and expert knowledge of the software solution making the role both demanding and critical to customer issue resolution.
Managing director Dave Evans said: “Our decision to escalate Jamie’s promotion to a permanent role was inevitable. Not only was he absorbing a new and challenging role and studying whilst doing this, he was also supporting a young family on an apprentice salary. At any time Jamie could have taken the easy option to earn a living wage, but he was committed to the opportunity of developing a career and to working with us. As an employer I believe that attitude is fundamental to success and we didn’t hesitate to promote Jamie. He is a great ambassador for the apprenticeship programme.”