There are still reported waits of up to 10 hours for ambulances in some parts of the country, as the need to free up bed spaces on hospital wards continues after the pandemic.
That is why two Westmorland General Hospital doctors, Dr Joshua Macaulay and Dr Christopher Moss, wanted to ‘do things differently’. At their branch of Westmorland Homecare in Lancaster, they offer companionship, personal care, support with medication and home help to those who wish to live at home but need assistance.
Dr Macaulay said: “Patients inevitably decline whilst in hospital. They lose mobility, independence and sadly some never make it home. I will never forget a lady I cared for in hospital who was ready to go home but caught an infection whilst waiting for a care package and tragically died before she could get back.
“We knew something had to be done. The gold standard of care is to keep people out of hospital in the first place and when they are admitted, to get them back home as soon as they are ready.
“There is no doubt in my mind that good quality homecare provision not only helps the person themselves, as they receiving the care they need at the time they need it, in the comfort of their own home, but also eases the huge burden the NHS is currently facing. The strain the NHS is under was highlighted recently on an ITV programme and many people were shocked by how bad the delays can be.”
Team with a passion for providing quality care
Daniel Stainer, the manager of Westmorland Homecare’s Lancaster branch, said: “We aim to deliver a smooth transition from hospital to home care, to enable people to live independently in their own home.
“The difference with our team members is that they have a passion for providing quality care. They treat clients as though they are members of their own family.”
Westmorland Homecare’s clients are aged from 18 years and over, the oldest is currently 102, with needs which range from simple and regular to more complex care. Or some need more occasional respite care.
The dedicated team of carers offers:
- Help with medications
- Personal care
- Household tasks
Their team includes trained specialists in every department, from client co-ordinators and office back-up to on-the-ground care providers. Every carer will have received full company training with supervised visits.
What our clients say
The Lancaster branch has recently had its first Care Quality Commission (CQC) inspection, while its sister branch in Kendal & the South Lakes is one of only 10 home care services in the UK to have already been rated as Outstanding in every area.
In their Kendal findings, the CQC stated: “People and relatives were extremely positive about the caring nature of staff and the responsiveness and reliability of the service. Everyone we spoke to, without exception, told us how the service excelled in delivering a service that met their needs.”
Get in touch
When Westmorland Homecare started in Kendal in the Lakes, demand grew quickly and services spread to Lancaster, Poulton-le-Fylde and Grange-over-Sands.
To discuss your needs for quality home care call the Lancaster office on 01524 956240 or email [email protected]
A care co-ordinators can visit for a free assessment and to talk through details with the client or their family, as needed.
For more information, visit the website and get in touch here.