Lack of openness and honesty at University Hospitals of Morecambe Bay NHS Trust caused unnecessary distress and pain to a family already suffering from the “tragic and avoidable death” of their baby, said the Parliamentary and Health Service Ombudsman.
The Ombudsman Service investigated five complaints about UHMBT which relate to the way in which it handled the Titcombe family’s complaints concerning the death of their baby, Joshua, at Furness General Hospital, in 2008.
The complaints it investigated focused on inappropriate email exchanges between staff at the hospital and the complainant, the quality of the investigations the Trust carried out into the death of the baby and an allegation of collusion amongst midwives in preparation for an inquest.
The trust apologised for its “unacceptable” actions and said it acknowledges and fully accepts the findings.
Jackie Daniel, Chief Executive, University Hospitals of Morecambe Bay NHS Foundation Trust, said: “Since these incidents took place we have taken steps to improve the areas highlighted in the report.
“The Trust has fully cooperated with the Ombudsman during this process.”