The University Hospitals of Morecambe Bay NHS Trust has launched an improvement plan after the Care Quality Commission rated it
The trust said the rating was a ‘huge disappointment’, but it had made clear the things it needs to do to bring its services to the good, safe standards its patients deserve.
It has now developed a CQC Improvement Plan with its regulators and partners, to make the rapid improvements recommended by inspectors, and pave the way for constant, continued improvement of the organisation.
The six key areas are increasing and sustaining staffing levels, making performance information clearer and more in depth, improving nurse record keeping, raising frontline staff engagement through increased, effective communication, thorough incident reporting and keeping a record of lessons learnt and developing the availability of case notes and test results in its outpatient departments.
A spokesperson for the trust said: “Our CQC Improvement Plan will form part of the first year of our new three-year Quality Improvement Plan.
“This integrated programme of work is designed not just to bring us up to the standard of ‘good’, but to make us an outstanding trust that is ‘future-proofed’ to deal with changing demands on the NHS. Every single member of staff has a part to play, and we are all working together to the same goals. The Improvement Plan is resubmitted to our regulator Monitor every month with new progress updates.”