Home in special measures

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A Lancaster care home has been told it cannot admit any more residents without prior agreement after an inspection found it was failing to provide good standards of care.

The Care Quality Commission (CQC) has told Scaleford Care Home in Lune Road that it must make improvements to protect the safety and welfare of people living there.

Karen Brown-Howse, currently assistant manager at the home, said big improvements were being made, and staff were continuing to work with the CQC and Lancashire County Council to turn the home around.

CQC carried out an unannounced inspection at the home over five days in July this year and identified a number of areas where improvements were required.

During their inspection, CQC found that the home, operated by Scaleford Care Home Limited, was failing to provide care which was safe, effective, caring, responsive or well led.

Overall, Scaleford Care Home has been rated as inadequate and has been placed into special measures. The home was previously rated inadequate following inspections in January and February 2015.

As a result of the concerns, CQC has placed a condition on the provider’s registration to prevent any more residents being admitted to the home without the prior agreement of the Commission.

Inspectors raised concern that staff were not being effectively deployed within the home so that they were able to meet people’s needs at all times, and people were not protected against risks associated with unsafe use and management of medicines.

Residents were at risk of being deprived of their liberty because legal requirements and best practice guidelines were not always followed, and they were being put at risk because the provider had failed to report safeguarding incidents to the local authority team for investigation or notify CQC.

Karen Brown-Howse, assistant manager at Scaleford Care Home said: “Our former registered manager left after the inspections in July.

“I’m currently working with CQC and Lancashire County Council to address the issues raised, and we now have action plans in place and we’ve dealt with a lot of the issues.

We’ve been making quite a lot of improvements and we wish to thank CQC and LCC for their continued support and guidance.”