Support services offered to victims of crime in Lancashire are not good enough, the county’s police commissioner has said.
Clive Grunshaw’s comments came as he announced a review of the way victims and witnesses are helped.
He said: “Sadly, it has become apparent that all too often, the support available to victims isn’t good enough, and many feel they have not been treated with sensitivity and respect or are disillusioned with the quality of service they have received.”
Mr Grunshaw’s remarks follow a survey of hundreds of people who have suffered crime across the county.
Their feedback will shape a review which will “transform” services in Lancashire.
This week, Baroness Newlove, the Victims’ Commissioner for England and Wales, was in the region to for one of the consultation events.
Mr Grunshaw, police and crime commissioner since 2012, outlined his draft intentions for commissioning victims’ services when responsibility is passed to his office later this year.
He added: “We heard from victims who spoke very highly of the police and, in particular, the support and help they were offered by family liaison officers, as well as praise for Victim Support and the Witness Care Unit. But I want people’s experiences to be consistent – and I want everyone to feel they have received the service they expect.”