Restaurant team puts customers first

The team at the New Holly, Forton.
The team at the New Holly, Forton.

A Forton pub restaurant has fought off tough competition to win a top award.

The New Holly claimed the coveted Best Customer Experience Award 2015 at the recent Daniel Thwaites Awards for Excellence ceremony.

Competition included Nigel Howarth’s Ribble Valley Inns venue The Highwayman.

The result of the award was chosen after the restaurant was secretly visited by judges on three separate mystery audits.

Sean Newton, general manager, said: “The team at the Holly takes pride in the product and constantly strive for perfection.

“Whether it’s the care and attention our chefs take creating a dish using locally sourced ingredients, or the front of house team ensuring the ‘perfect serve’ is achieved for our patrons.

“The fact that this award has been given on the results of three mystery audits shows that everyone gets the special treatment and the team are capable of providing quality experiences for all customers at all times’

“We constantly try to evolve menus, train employees and endeavour to engage customers with regular and diverse offers, which gives a truly memorable occasion on every visit and great value.’

He said The Holly also often receives high customer praise and great feedback from review sites.

Mandy Hampton, marketing manager of Thwaites, said: “The New Holly is a worthy winner of Thwaites ‘Best Customer Experience’ award.

“The standards and décor of the pub reflect the high quality of the service and offer, and all customers are made to feel welcome.”

The Holly was also nominated as a finalist for ‘Best Marketing’ at the same event.

Just off the A6 between Lancaster and Preston, the New Holly has been a favourite stop for motorists for many years and reinvented itself as a high quality country pub-restaurant after a major refurbishment a few years ago.