88% of bus passengers are satisfied, says firm

A Stagecoach bus.
A Stagecoach bus.
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A bus chief has hit back at criticism of high ticket prices and poor service.

Nigel Winter, managing director of Stagecoach Cumbria and North Lancashire, said his firm had “the best value bus fares in Britain”.

Mr Winter also said Stagecoach had invested £3.1m in new buses in the area over the past three years.

He was speaking after Guardian readers tore into Stagecoach in last week’s paper, bombarding us with a catalogue of complaints about local bus services.

He said: “Stagecoach has been independently found to have the best value bus fares in Britain.

“Revenue from fares is reinvested every year in new vehicles and improvements for our customers. We have invested heavily in the introduction of smart ticketing and improved customer information.

“Fare comparisons with rail should take into account the level of government funding for rail compared to buses. Whilst rail pay virtually no fuel tax, the bus industry pays up to 40% of fuel duty, which was increased in 2012 by 20%.

“A recent survey by consumer group Passenger Focus found that 88% of bus passengers in Lancashire are satisfied or very satisfied with their 
service.”

“However, we know we must keep improving to meet the needs and expectations of our customers and our staff are working hard to deliver even better bus services for our passengers.”